SCOPE OF THIS POLICY
The term “Services” refers, collectively, to our Website, Merchant Services and Customer Portal.
PERSONAL INFORMATION IS PROCESSED IN THE UNITED STATES
WHAT PERSONAL INFORMATION DO WE COLLECT?
Information Submitted by Visitors to Our Website. If you use our Website to schedule a demonstration, sign up for Merchant Services, use the chat feature, subscribe to our blog, or complete a survey, we will ask you to submit the information needed to fulfill your request, which may include your name, email address, telephone number, and additional information depending on your specific Website activity.
Merchant Information Submitted to Register for and Administer Merchant Services.If you are a merchant and register to use our Merchant Services, we will request the information applicable to the Merchant Services you select. This will include personal information if you are an individual merchant or the employee of a merchant. To open an account, we will ask you to select a user name and password, and to submit your name, email address, postal address, telephone number, information pertaining to your business, billing and payment information such as a bank account and credit card information, and other information to establish your identity and credit. When you use our Merchant Services, we will have access to your customers’ transaction and payment activities and will process customer information in accordance with the Biller Genie Merchant License Agreement, which is available on our Website.
Customer Information Processed Using a Customer Portal.If you choose to create an account with a participating merchant using our Customer Portal, we will process your personal information on behalf of the merchant including your name, billing & shipping addresses, credit card and other payment details, email address, phone number, products and services ordered and purchased, charges and other invoice information about your merchant transactions, and your transaction, billing and payment history. The credit card or other payment information you submit will be transmitted directly to a third-party payment processor and Biller-Genie does not have access to that information.
Information from Other Sources.Biller Genie may obtain contact leads and demographic information (for example, age, sex, household income, employment) from affiliated companies, including Sales Genie and Info Group), and marketing and data analytics resources. We also obtain personal information from e‑mail and other direct communications with you
HOW DO WE USE PERSONAL INFORMATION?
Establish and Administer Merchant Services.We use personal information to:
Establish and administer Customer Portal accounts.We use personal information to:
Management of Website and Services.We use personal information to manage, operate, and enhance the functionality of the Website and Services (including the provision of functions which require identifiers or other personal information).
Direct Marketing.To further our legitimate interest in marketing to users of both our Merchant Services and our Customer Portal, we use the personal information you submit and that we collect from your use of our Services to:
HOW AND WHY WE DISCLOSE PERSONAL INFORMATION AND OTHER DATA TO THIRD PARTIES
Website Analytics.When you use our Website and Services, website and marketing analytics companies we authorize, including Google Analytics and HubSpot, collect information about you and your online activities by. These third parties provide statistical reports to us about usage of our Website and visitor demographics. For more information, see the sections titled “WHAT DATA ARE COLLECTED USING COOKIES AND TRACKING TECHNOLOGIES?” and “HOW YOU CAN RESTRICT TRACKING TECHNOLOGIES AND PERSONALIZED ADVERTISING.”
Marketing Partners and Affiliated Companies. We share your personal information with our affiliated companies for marketing and service optimization and with other businesses with which we contract. These businesses may contact you as part of a joint or separate marketing or promotional program.
Compliance with Laws and Legal Process.To comply with applicable laws, we may disclose your personal information to third parties in response to a court order or subpoena. In addition, we may disclose your personal information, without notice to you, to government agencies and in response to lawfully issued requests.
Protection of Our Services.We may disclose your personal information to third parties to protect our rights and properties, or protect the rights and properties of the users of our Services.For these purposes, we may disclose personal information to government agents, including law enforcement, private companies assisting with fraud protection or investigation, and our professional advisors.
WHAT DATA ARE COLLECTED USING COOKIES AND TRACKING TECHNOLOGIES?
We and third-party service providers place cookies, tags, and other internet tracking technologies on the web browser of our Website visitors and Services users to collect data about them and their online activities.The data collected using cookies and similar technologies include:
We use data collected using cookies and internet tracking technologies for:
We do not disclose personal information to Website analytics and ad service providers. However, these third-parties may monitor the use of the Website by the user and combine this data with data from other websites monitored by the same service provider which the user has visited and the servicer may use these findings for its own business purposes and may be able to identify the visitor from other sources.
HOW YOU CAN RESTRICT TRACKING TECHNOLOGIES AND PERSONALIZED ADVERTISING
There are browser and other controls you can use to restrict how these technologies are used to track and log your information and online activities in order to collect web usage data and personalize the advertisements served to you on our Website and third-party websites. These controls include:
Do Not Track (DNT) is an optional browser setting that allows you to express your preferences regarding tracking by advertisers and other third-parties.We do not respond to DNT signals.
HOW LONG DO WE RETAIN PERSONAL INFORMATION?
We will retain your information for as long as your account is active or as needed to provide you with access to our Merchant Services or Customer Portal, as applicable. In addition, we will retain and use your contact information for our legitimate marketing and record-keeping purposes and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
HOW DO WE PROTECT PERSONAL INFORMATION?
You are responsible for choosing a secure Login ID/password when you set up an account to use Merchant Services or a Customer Portal.You should keep this password confidential and you should choose a password that you do not use on any other online account.You should not share your password with anyone, including anyone who claims to work for us.You should change your password from time to time to help protect your account.You should also protect your computer and mobile devices against unauthorized access.
LINKS TO THIRD-PARTY SITES AND SOCIAL MEDIA PLATFORMS
INFORMATION FOR OUR INTERNATIONAL USERS
Processing Takes Place in United States.Biller Genie is based in the United States and follows the information and consumer protection laws of the United States and its individual states.Personal Information that originates outside the United States will be transferred to, stored in, and processed in the United States, although we may from time to time use data processing and storage vendors in other countries or territories.
CALIFORNIA PRIVACY RIGHTS
California residents who provide customer information in obtaining products or services for personal, family or household use are entitled to request and obtain from us, once per calendar year, information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year. To obtain this information, please send an email message to firstname.lastname@example.org with "Request for California Privacy Information" on the subject line and in the body of your message. We will provide the requested information to you at your e-mail address in response. Note that only information on information sharing subject to the law (if any) will be included in our response
Our Services are available only to individuals who are legally able to use them. We do not knowingly collect personal information from a child under the age of thirteen or other age at which collection of personal information is prohibited by law. We will promptly delete the personal information we inadvertently obtained from an underage child if notified by a parent or guardian or we otherwise receive actual knowledge that we have such information.
HOW TO CONTACT US
Please contact us:
We will respond as soon as practicable and within the time limits prescribed by law.To protect your privacy and security, we may take steps to verify your identity before taking action on your request. Please contact us:
Biller Genie, LLC
9999 NE 2nd Avenue, Suite 314
Miami Shores, FL 33138
CHANGES TO THIS POLICY